AI Robots Solution
End-to-End AI Robot Solution delivers AI-accelerated Platforms, Time Synchronization, Software Stack, and Fleet Management. From concept to fleet, Vecow one-stop AI Robot Solution simplifies developme.
Digital Rail Solution
Reliable EN-50155 railway computing for mission-critical rolling stock, trackside monitoring, and real-time passenger information systems.
Intelligent Factory Solution
Drive Industry 4.0 with high-speed machine vision and AI-accelerated platforms for real-time defect detection and factory automation.

RMA Service

All of our products include a 24-month warranty. In the event of repair and replacement, please follow the RMA procedure and make sure that you agree with Vecow's Warranty & RMA Policy. Except as specified herein, Vecow Co., Ltd. makes no warranties, express or implied, and specifically disclaims any warranty of merchantability or fitness for a particular purpose. Customers' right to recover damages caused by fault or negligence on the part of Vecow Co., Ltd. shall be limited to the amount paid by the customer, Vecow Co., Ltd. will not be liable for damages resulting from loss of data, profits, use of products, or incidental/ consequential damages, even if advised of the possibility.

Return Merchandise Authorization (RMA) procedure:

Please follow the RMA procedures in order for products to qualify for any type of return to Vecow,

1
Please ask for an RMA number from your sales representative or Log in My Vecow.
Non-members, please Submit an inquiry here to request an RMA number.
2
Please fill in all information on the form and send it back to Vecow ( rma@vecow.com ) or directly contact with your sales representative.
3
Products should be returned by pre-paid freight. RMA number must be marked clearly outside the carton and on the mailing labels. Please pack safely and send the returning products to the following address:
Defective devices will be repaired or replaced with factory-refurbished units only if the device cannot be repaired. Inscape Data reserves the right to replace some RMA products by similar-function products when the original defective products have been discontinued or are no longer being used.
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